Motor Trade Direct, Fresh Insurance Services and Fresh.co.uk are trading names of the Fresh Insurance Services Group Ltd, registered office Ladybird Suite, Burnt Meadow Road, Redditch, B98 9PA which is authorised and regulated by the Financial Conduct Authority, under reference no 306202. This can be checked on the Financial Services Register by visiting the FCA’s website register.fca.org.uk, or by contacting the FCA on 0800 111 6768.
We offer products from a panel of insurers for motor trade insurance products. In addition to these we offer optional add-on contracts including excess protection and, for your private vehicles, windscreen replacement and vehicle breakdown cover, from single insurers. Details of these insurers can be provided on request. Accident Management Services are offered from a single provider and are not regulated by the FCA nor covered by the FOS, nor the FSCS. Our Bronze Accident Management Service is provided as standard with all motor trade policies and can be upgraded to our Platinum Service.
We will advise and make a recommendation for you after we have assessed your needs. Commission details are available on request.
We act as your agent for sourcing and placing insurance business and in the event of you notifying a claim to us. We will act as the insurer’s agent for the purposes of cancelling the policy, collecting or refunding premiums or as otherwise informed.
Fees & Charges
|Arranging a new policy or a renewal||£50 plus up to 20% of the insurance premium.|
|Mid-Term Alteration to your policy(includes change of address, change of cover etc)||Up to £85 (minimum fee £30) plus up to 20% of any additional, or refunded insurance premium. See also “Instalment Payments” below.|
|Duplicate documents||£20 (if already issued)|
|Cancellation charges||See Cancellation of Policy below|
|Dishonoured payment admin charge||£10 (charged if we administer the defaulted payment)|
|Debt collection admin fee||£45 (charged where we have to pass your account to a debt collection agency)|
|Updates to the Motor Insurance Database (MID)||£10 (if your insurer is Zenith and you are in the first 30 days of your policy or your insurer is Ageas and you are in the first 90 days of your policy there is no charge for this service. If your insurer is Liverpool Victoria there will be no charge for this service at any time during your policy term.)|
|Provision of hard copy documents||£10 to cover administrative costs, printing and postage|
Fees charged by the insurer and/or premium finance provider are in addition to the above – you will be advised of the fee breakdown before you are charged.
Cancellation of Policy
Any right of cancellation will be detailed in your policy. Where cancellation is permitted the fees and charges noted below will apply. To cancel your policy, please contact our Customer Services Department on 01527 593 833. They will advise you of the process required for your insurer. Cancelling your instalment plan does NOT cancel your policy, and the payments made to date are unlikely to cover costs in the event of cancellation. Any remaining balance can be cleared in one payment or you must continue with the instalments until it is cleared. We will withhold proof of any No Claims Bonus until the balance is paid. The fees and costs noted below apply whether the policy is cancelled by you or us, regardless of reason. If there has been ANY claim or potential loss the full premium will be payable with no refund due – please refer to your policy booklet. Refunds of less than £10 will be retained by us due to the administrative cost of returning these. Optional add-ons are also cancelled if the main motor trade policy is cancelled.
If you cancel BEFORE the policy starts we will charge a £50 administration fee. Once the policy has started and providing there have been no claims we will charge a cancellation fee of £65 and may reclaim up to 20% of any premium refund as commission (charge waived if you replace the policy with alternative cover through us).
All optional add-on products are non-refundable once the policy starts.
We act as a credit broker and you can choose to spread your premium with an initial deposit and ten further monthly instalment payments. In the event of a claim, instalments MUST continue to be paid until the FULL premium and charges have been settled. Credit is subject to status and credit searches and if your application is declined the premium will become payable in full. If your policy renews at the end of the policy period a new credit check will be run to assess your suitability for finance prior to your renewal date. You may contact us to cancel your credit agreement without penalty within the first 14 days, but the insurance premium will become immediately payable in full. We will receive a commission from Premium Credit for referring you to them – details are available upon request. If we cannot add the costs of any Mid-Term Alterations to your instalment plan these must be paid at the time of the change. Finance is provided by Premium Credit Limited and is the cheapest available to you. Alternative credit may be available from some other insurers for their policies- we will inform you before you go ahead if this is an option.If your policy is cancelled, any outstanding balance will be owed to Fresh, rather than Premium Credit Ltd.
By accepting these terms and conditions you (or the cardholder if this is not you) agree that we may retain the card details and use these to take any additional premiums, cost or charges relating to the policy until you state otherwise. This will apply even if the card does not belong to you. You will always be informed before we try to take any funds from the card so you must make sure the cardholder is informed if they are a third party.
Protecting your money
We hold your premium (payment or refund) in a trust account as agents of the insurer. It is considered as being held by the insurer whilst in this account – this is known as ‘risk transfer’. While it is in the account, your money cannot be used for any purpose other than paying the insurers or any brokers through whom we may have arranged your insurance, or in the case or premium refunds, returning the money to you. Any interest earned on the account is retained by us.
Your Duty of Fair Presentation
You are required to provide a fair presentation of the insurance risk based on you conducting a reasonable search for information. This may require you to obtain information from senior staff within your organisation, other parties to whom the insurance relates or who undertake any outsourced functions for your business (e.g. solicitors, accountants etc). You must disclose every material circumstance which you know or ought to know may affect the insurance cover. Failing this you must disclose sufficient information to put your insurer on notice that it needs to make further enquiries. You must ensure that information provided is correct to the best of your knowledge and representations must be made in good faith. If you fail to make a fair presentation of the risk this may result in additional terms or warranties being applied or a claim may be refused or reduced. In some cases this could result in your policy being declared void by an insurer and if there has been a deliberate or reckless breach there will be no refund of premium. Please ask if you require clarification.
We aim to provide excellent service to all our customers, but occasionally things can go wrong. If this happens please let us know so we can do everything we can to put it right. If you wish to make a complaint, please contact us by emailing email@example.com OR telephone 01527 593833, OR write to: Complaints Dept, Motor Trade Direct, Ladybird Suite, Burnt Meadow Road, Redditch, B98 9PA. If you remain dissatisfied you may be able to refer your complaint free of charge to the Financial Ombudsman Service (FOS) (website: financial-ombudsman.org.uk). Full details of our complaint handling procedures are available upon request.
Financial Services Compensation Scheme (FSCS)
We are covered by the FSCS. You may be entitled to compensation from the scheme if we are unable to meet our obligations. This depends on the type of business and the circumstances of the claim. The FSCS compensation limits are: Compulsory insurances 100% of the claim and for all other insurance products 90% of the claim with no upper limit. Further information about compensation scheme arrangements is available from the FSCS.
Your details will be held on our system to assist with the administration of your policy and will be passed to your insurers who may share it with other insurers and fraud prevention agencies. We may also pass your details to specially selected third parties, but only if we feel their products or services may be of interest to you.
If you and/or any named driver provide us with your Driving Licence Number(s) (DLN), you/they consent to us accessing information about the licence status, entitlements and restrictions and any endorsements/convictions from the DVLA both now and at renewal. This information will ONLY be used by us or passed to authorised third parties for the administration of your insurance policy. For information about driving licence data please visit gov.uk/view-driving-licence.
The laws of England and Wales govern this agreement and any dispute is subject to the jurisdiction of the English courts.
Motor Trade Direct ToB – revised 20170108 v15.